During a shift, you notice a pattern of complaints from residents about care. What action is appropriate?

The appropriate action in this scenario is to report the findings to your supervisor for further action. This is essential because as a Certified Nursing Assistant (CNA), you are an important advocate for residents' wellbeing and care quality. Reporting the pattern of complaints helps ensure that those concerns are addressed appropriately and timely. Your supervisor is equipped to investigate the matter further and implement changes if needed, which can lead to improvements in resident care and overall satisfaction.

Additionally, reporting allows for accurate documentation of complaints, which can assist in identifying systemic issues or training needs within the facility. Ignoring the complaints or concluding that they are typical occurrences undermines the residents' voices and can perpetuate poor care practices. While discussing with peers may offer immediate support, it does not address the formal reporting and accountability required in a healthcare setting, which is crucial for maintaining standards of care.