How should a CNA address a resident's preference that conflicts with facility policy?

Consulting with a supervisor to find a possible solution is essential when addressing a resident's preference that conflicts with facility policy. This approach acknowledges the importance of resident autonomy while also respecting the need for adherence to established guidelines and safety protocols.

In nursing and caregiving settings, policies are often in place to ensure the safety, well-being, and dignity of all residents. By engaging a supervisor, the CNA facilitates a collaborative effort to explore potential accommodations that honor the resident's wishes while still upholding the facility's standards. This could lead to a compromise that benefits the resident without compromising overall care quality or safety.

Additionally, involving a supervisor allows for a more comprehensive assessment of the situation, as they may have more experience or insights into effectively handling similar conflicts. Therefore, this option promotes teamwork and professionalism in care delivery.