What is the appropriate response when approached by a patient’s family member in a public place asking about the patient's condition?

Requesting that a family member contact the facility directly is the appropriate response when approached in a public place about a patient's condition. This approach upholds patient confidentiality and adheres to legal and ethical standards regarding medical information. Health care providers, including CNAs, must protect sensitive patient information from unauthorized disclosure, particularly in public settings where other individuals may overhear the conversation.

By directing the family member to contact the facility, you ensure that the inquiry is handled by the appropriate staff who are equipped to provide accurate and authorized information. This respects both the patient's privacy rights under laws such as HIPAA and aligns with policies in place at healthcare facilities. It is essential for healthcare providers to maintain professional boundaries and protect patient information in all situations, reinforcing trust in the caregiver-patient relationship.