What role does empathy play in a CNA's duties?

Empathy is a crucial component in a CNA's duties as it aids in the formation of trusting relationships with patients. By showing understanding and sensitivity to patients' feelings and experiences, CNAs can create an environment where patients feel valued and understood. This rapport not only enhances the quality of care provided but also contributes to better patient outcomes, as individuals are more likely to communicate their needs and concerns when they feel their caregivers are genuinely caring and compassionate.

Empathy facilitates effective communication, allowing caregivers to better understand and meet the emotional and physical needs of those in their care. This caring approach can positively influence patients' emotional well-being, making them feel more comfortable and secure during their treatment. Therefore, empathy is not just an added benefit in patient care; it is an essential aspect that directly affects the quality of healthcare services delivered by CNAs.